T-Metrics Achieves StateRAMP® Authorized Status
T-Metrics’ StateRAMP authorized omnichannel SaaS solution delivers improved constituent experiences and interactions with State and Local agencies.
T-Metrics Achieves FedRAMP Authorized Status
T-Metrics is now the only contact center company that can deliver voice, digital channels, and workforce management features in a single solution, both on-premises and in the cloud, at the Federal government’s robust security standards.
NEC and T-Metrics Combine Industry-Leading Technologies to Provide a Robust and Highly Responsive On-Premises Contact Center Solution
The integration of T-Metrics Contact Center with NEC’s UNIVERGE© Unified Communication suite of solutions and UNIVERGE® Integration Platform (UIP) will deliver feature-rich omnichannel exemplary customer experiences.
T-Metrics Selected for Membership in Avaya DevConnect Program
T-Metrics announces it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program.
T-Metrics Achieves Another Milestone with FedRAMP In Process Designation
T-Metrics has obtained U.S. Federal Risk and Authorization Management Program (FedRAMP) “In Process” status through a sponsorship with the U.S. Equal Employment Opportunity Commission (EEOC).
T-Metrics Launches Universal Cloud Platform
In a rapidly changing business environment, customer expectations and demand on agents continue to evolve. Why choose between cloud delivery models? Get the best of each model with the T-Metrics CX-2025 omnichannel contact center solution. The agent’s experience does not change based on the cloud delivery model, and you have the flexibility to evolve to meet your customer’s demands.
T-Metrics and Avaya Execute Strategic Partnership
T-Metrics and Avaya have entered a strategic partnership that enables Avaya to integrate T-Metrics omnichannel contact center capabilities with Avaya OneCloud CCaaS for Federal Government and SLED customers.
Unify and T-Metrics Complete Joint Interoperability Testing
By successfully completing interoperability testing, Unify and T-Metrics provide reassurance to government customers choosing these products that they will work together reliably, effectively and securely.
T-Metrics Cloud Contact Center Achieves FedRAMP Ready
FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services and provides a uniform government-approved risk-based management strategy.