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T-Metrics Achieves Another Milestone with FedRAMP In Process Designation

T-Metrics has obtained U.S. Federal Risk and Authorization Management Program (FedRAMP) “In Process” status through a sponsorship with the U.S. Equal Employment Opportunity Commission (EEOC).

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T-Metrics Launches Universal Cloud Platform

In a rapidly changing business environment, customer expectations and demand on agents continue to evolve. Why choose between cloud delivery models? Get the best of each model with the T-Metrics CX-2025 omnichannel contact center solution. The agent’s experience does not change based on the cloud delivery model, and you have the flexibility to evolve to meet your customer’s demands.

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T-Metrics and Avaya Execute Strategic Partnership

T-Metrics and Avaya have entered a strategic partnership that enables Avaya to integrate T-Metrics omnichannel contact center capabilities with Avaya OneCloud CCaaS for Federal Government and SLED customers.

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Unify and T-Metrics Complete Joint Interoperability Testing

By successfully completing interoperability testing, Unify and T-Metrics provide reassurance to government customers choosing these products that they will work together reliably, effectively and securely.

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T-Metrics Cloud Contact Center Achieves FedRAMP Ready

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services and provides a uniform government-approved risk-based management strategy.

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