State & Local Agencies
Providing a Superior Call Center Experience for State and Local Agencies
Partnering With State & Local Agencies
With a rich history of partnering with state and local agencies, T-Metrics delivers state-of-the-art, highly secure contact center solutions. Our platforms offer flexible deployment options, whether on-premises or through our GovRAMP (formerly StateRAMP) solution, tailored to meet the unique needs of agencies at state and local levels.
Cloud-Based
Optional, not required
Our deployment models offer agencies the flexibility to install a contact center on-site or take advantage of our cloud-based and fully hosted GovRAMP offering. If you elect to deploy our on-premises option, rest easily since the platform since we've seamlessly integrated and rigorously tested our solutions against the Department of Defense's leading phone switches, all JITC-certified. When you're ready to transition to a cloud-based design, do so at your own pace, knowing that our products excel in both environments.
GovRAMP CCaaS
Uniting government security standards with GovRAMP Cloud Contact Center As A Service (CCaaS)
T-Metrics is an authorized GovRAMP vendor (formerly known as StateRAMP), which means we have undergone a thorough assessment of our security and compliance capabilities by a third-party assessment organization. Our GovRAMP Authorized solution offers the same level of security and compliance as FedRAMP Authorized solutions, tailored to meet the unique needs of state and local governments.
To learn more about our GovRAMP Authorization, please visit the GovRAMP Authorized Product List.
Security Is Not A One Time Event
GovRAMP Continuous Monitoring reduces ongoing agency risk
GovRAMP (formerly known as StateRAMP) recognizes that cybersecurity verification is not a “one size fits all” implementation. Therefore, to meet state-specific needs, the GovRAMP PMO will partner with the State Authorizing Body, service provider, 3PAO, and the GovRAMP Board to make reasonable accommodations, recommendations, and/or modifications to the standard GovRAMP continuous monitoring processes.
Tailored Feature Sets For Federal Agencies
Capabilities that enhance the public's interactions with the agencies that serve them.
T-Metrics Cloud Contact Center includes:
- Interactive Voice Response
- Omnichannel Communication
- Call and Screen Recording
- Advanced Agent and Supervisory Dashboards
- Customer and Agent Callbacks
- Skills-based and Priority Routing
- Self-service Offering
- Standard and Custom Reporting
- Administration Portals
- Section 508 Compliance
- Scorecard
- Survey
- … ask about more related capabilities
