State & Local Agencies
Providing a Superior Call Center Experience for State and Local Agencies
Partnering With State & Local Agencies
With a rich history of partnering with state and local agencies, T-Metrics delivers state-of-the-art, highly secure contact center solutions. Our platforms offer flexible deployment options, whether on-premises or through our StateRAMP solution, tailored to meet the unique needs of agencies at state and local levels.
Optional, not required
Our deployment models offer agencies the flexibility to install a contact center on-site or take advantage of our cloud-based and fully hosted StateRAMP offering. If you elect to deploy our on-premises option, rest easily since the platform since we've seamlessly integrated and rigorously tested our solutions against the Department of Defense's leading phone switches, all JITC-certified. When you're ready to transition to a cloud-based design, do so at your own pace, knowing that our products excel in both environments.
Uniting government security standards with StateRAMP Cloud Contact Center As A Service (CCaaS)
Security Is Not A One Time Event
StateRAMP Continuous Monitoring reduces ongoing agency risk
StateRAMP recognizes that cybersecurity verification is not a “one size fits all” implementation. Therefore, to meet state-specific needs, the StateRAMP PMO will partner with the State Authorizing Body, service provider, 3PAO, and the StateRAMP Board to make reasonable accommodations, recommendations, and/or modifications to the standard StateRAMP continuous monitoring processes.
Tailored Feature Sets For Federal Agencies
Capabilities that enhance the public's interactions with the agencies that serve them.
T-Metrics Cloud Contact Center includes:
- Interactive Voice Response
- Omnichannel Communication
- Call and Screen Recording
- Advanced Agent and Supervisory Dashboards
- Customer and Agent Callbacks
- Skills-based and Priority Routing
- Self-service Offering
- Standard and Custom Reporting
- Administration Portals
- Section 508 Compliance
- … ask about more related capabilities