FedRAMP ATO

We proudly announce that our contact center solution has received Authorization To Operate from the Federal Risk and Authorization Management Program.

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T-Metrics FedRAMP Contact Center

FedRAMP Authorized Software as a Service (SaaS)

Securely Improving Experiences Between Government Agencies & Citizens Through Voice & Digital Channels

T-Metrics is the only company that can provide a contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP and StateRAMP) deployments. This enables T-Metrics to deliver a flexible contact center, including voice and digital channels, that can meet any organization’s deployment preference. Additionally, the solution is 100% developed and supported within the USA.

A graphic of the FedRAMP logo

FedRAMP CCaaS

Uniting federal security standards with FedRAMP Cloud Contact Center As A Service (CCaaS).

Security Is Not A One Time Event

FedRAMP Continuous Monitoring reduces ongoing agency risk.

Ongoing assessment of security controls results in greater control over the security posture of our contact center and enables timely risk-management decisions. Security-related information collected through continuous monitoring is used to make recurring updates to the security assessment package. Continuing due diligence and review of security controls enable the security authorization package to remain current, which provides agencies with the confidence they deserve.

A circular graphic showing the cycle of FedRAMP Continuous Monitoring: Define, Establish, Implement, Analyze/Report, Respond, and Review/Update
Team of agents at their workstations in a customized call center

Tailored Feature Sets For Federal Agencies

Capabilities that enhance the public's interactions with the agencies that serve them.

T-Metrics Cloud Contact Center includes:

  • Interactive Voice Response
  • Omnichannel Communication
  • Voice and Digital Channels
  • Call and Screen Recording
  • Advanced Agent and Supervisory Dashboards
  • Customer and Agent Callbacks
  • Skills-based and Priority Routing
  • Self-service Offering
  • Standard and Custom Reporting
  • Administration Portals
  • Section 508 Compliance
  • Scorecard
  • Survey
  • … ask about more related capabilities

A Long-Term Federal Partner

A history of excellence.

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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