We proudly announce that our contact center solution has received Authorization To Operate from the Federal Risk and Authorization Management Program.
T-Metrics FedRAMP Contact Center
FedRAMP Authorized Software as a Service (SaaS)
Securely Improving Experiences Between Government Agencies & Citizens
T-Metrics is the only company that can provide a contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP and StateRAMP) deployments. This enables T-Metrics to deliver a flexible contact center that can meet any organization’s deployment preference. Additionally, the solution is 100% developed and supported within the USA.
Uniting federal security standards with FedRAMP Cloud Contact Center As A Service (CCaaS).
Security Is Not A One Time Event
FedRAMP Continuous Monitoring reduces ongoing agency risk.
Ongoing assessment of security controls results in greater control over the security posture of our contact center and enables timely risk-management decisions. Security-related information collected through continuous monitoring is used to make recurring updates to the security assessment package. Continuing due diligence and review of security controls enable the security authorization package to remain current, which provides agencies with the confidence they deserve.
Tailored Feature Sets For Federal Agencies
Capabilities that enhance the public's interactions with the agencies that serve them.
T-Metrics Cloud Contact Center includes:
- Interactive Voice Response
- Omnichannel Communication
- Call and Screen Recording
- Advanced Agent and Supervisory Dashboards
- Customer and Agent Callbacks
- Skills-based and Priority Routing
- Self-service Offering
- Standard and Custom Reporting
- Administration Portals
- Section 508 Compliance
- … ask about more related capabilities
A Long-Term Federal Partner
A history of excellence.