Automatic Call Distributor (ACD)
An Automatic Call Distributor (ACD) is a telecommunication system that automatically routes incoming calls to the next available agent or representative. This is typically used in call centers, where a large volume of calls are received and need to be handled efficiently. The ACD system can be programmed with different rules and logic to determine how calls are distributed, such as by skill level, language, or priority. ACD systems can also provide callers with options, such as pressing a button to be connected with a specific department or agent. Some advanced ACD systems also have features like call monitoring, call recording, and call analytics.
Learn MoreFurther Reading
Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years
At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.
Omnichannel Healthcare and T-Metrics: Transforming Patient Experience
In today's dynamic healthcare landscape, seamless communication is the cornerstone of patient satisfaction. Discover how we're transforming patient interactions, ensuring every touchpoint — from phone calls to social media — is consistent, efficient, and patient-focused. Embrace the future of healthcare communication, where care meets convenience.
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions