Automatic Call Distributor (ACD)

An Automatic Call Distributor (ACD) is a telecommunication system that automatically routes incoming calls to the next available agent or representative. This is typically used in call centers, where a large volume of calls are received and need to be handled efficiently. The ACD system can be programmed with different rules and logic to determine how calls are distributed, such as by skill level, language, or priority. ACD systems can also provide callers with options, such as pressing a button to be connected with a specific department or agent. Some advanced ACD systems also have features like call monitoring, call recording, and call analytics.

Further Reading

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FedRAMP Explained: 10 Essential Facts for Government Agencies

FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.

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CX-2025 As Part Of Your Disaster Recovery Plan

CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.

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T-Metrics Delivers a Differentiated Value Approach to the Contact Center

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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