Automatic Call Distributor (ACD)

An Automatic Call Distributor (ACD) is a telecommunication system that automatically routes incoming calls to the next available agent or representative. This is typically used in call centers, where a large volume of calls are received and need to be handled efficiently. The ACD system can be programmed with different rules and logic to determine how calls are distributed, such as by skill level, language, or priority. ACD systems can also provide callers with options, such as pressing a button to be connected with a specific department or agent. Some advanced ACD systems also have features like call monitoring, call recording, and call analytics.

Further Reading

CX-2025 As Part Of Your Disaster Recovery Plan

T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.

T-Metrics Delivers a Differentiated Value Approach to the Contact Center

Find out how T-Metrics delivers the lowest TCO in the industry.

Ten Ways to Improve Your Customer’s Contact Center Experience

Improve the experience of your customers by improving your Contact Center.

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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