Omnichannel Contact Center Solution
The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors’ voice infrastructure with unrivaled security and at unprecedented scale.Request Demo
World-Class Team of Innovators
T-Metrics has been a trusted leader for over 30 years in providing highly-secure, next-generation Contact Center Software to mission critical users in government, military, healthcare, education, finance, and to many other countless organizations around the world.
The CX-2025 omnichannel contact center provides cloud flexibility, investment protection, and an enhanced customer experience.
Multi Vendor Integration Ready
We integrate over-the-top of most leading UC vendors
T-Metrics and Avaya Execute Strategic Partnership
T-Metrics and Avaya have entered a strategic partnership that enables Avaya to integrate T-Metrics omnichannel contact center capabilities with Avaya OneCloud CCaaS for Federal Government and SLED customers.
What Our Customers Are Saying
“Our system wasn’t stable. We were using legacy hardware that was end of life. We needed something affordable with minimal training needed. T-Metrics upgraded our system, allowing us to save on our existing technology investments, and while using the same software so our agents didn’t need to be retrained. This saved our organizations thousands of dollars and time.”
Roger Overby - VP of Information Technology at Stratum Health
"We have been a satisfied T-Metrics customer for more than a decade. Our small call center and support teams have found success in using their cloud based automated call/email routing product. Their Sales and Support teams are very knowledgeable and quick to respond when we need information or assistance. Because of our intense focus on the experience of both our internal and external customers, we often require customizations and the T-Metrics Support Team has always been quick to respond with suggestions and feedback to help meet specific department needs. We know they value this relationship as much as we do."
COO - North Carolina based Financial Institute
"AMAZING does not quite cover it! The team at T-Metrics is innovative, responsive and a great bunch of people that provide spectacular customer service. I am always adding new customers and changing functions, and no matter what, the T-Metrics team is there, not only for me but for my customers. I appreciate not only the ease of use of their product, but the support that I receive. Thank you T-Metrics!"
Business Partner - United States Army
Industry Leaders Who Trust Us
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
100% U.S.A. developed and supported, with a global footprint that enables remote working. T-Metrics solutions are deployed in over 20 countries around the world. The solutions easily and affordably facilitate agents to become remote workers in any country with only a connection to the Internet. The world has never been smaller for attracting the best talent.