Omnichannel Contact Center Solution
Modernize Without Compromise
The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors’ voice infrastructure with unrivaled security and at unprecedented scale.Request Demo
FedRAMP - Authorization To Operate
From the company that brought you over twenty years of uninterrupted JITC Certification for premises contact centers, for the US Government and Armed Forces. We proudly announce that our contact center solution has received Authorization To Operate from the Federal Risk and Authorization Management Program.
World-Class Team of Innovators
T-Metrics has been a trusted leader for over 30 years in providing highly-secure, next-generation Contact Center Software to mission critical users in government, military, healthcare, education, finance, and to many other countless organizations around the world.
The CX-2025 omnichannel contact center provides cloud flexibility, investment protection, and an enhanced customer experience.
Leverage Your UC Investments
We integrate over-the-top of most leading UC vendors
T-Metrics Achieves StateRAMP® Authorized Status
T-Metrics’ StateRAMP authorized omnichannel SaaS solution delivers improved constituent experiences and interactions with State and Local agencies.
What Our Customers Are Saying
"We have been a satisfied T-Metrics customer for more than a decade. Our small call center and support teams have found success in using their cloud based automated call/email routing product. Their Sales and Support teams are very knowledgeable and quick to respond when we need information or assistance. Because of our intense focus on the experience of both our internal and external customers, we often require customizations and the T-Metrics Support Team has always been quick to respond with suggestions and feedback to help meet specific department needs. We know they value this relationship as much as we do."
COO - North Carolina based Financial Institute
"AMAZING does not quite cover it! The team at T-Metrics is innovative, responsive and a great bunch of people that provide spectacular customer service. I am always adding new customers and changing functions, and no matter what, the T-Metrics team is there, not only for me but for my customers. I appreciate not only the ease of use of their product, but the support that I receive. Thank you T-Metrics!"
Business Partner - United States Army
“…our collective goal is to get this great technology implemented!”
T-Metrics Partner - Speaking to the value of the T-Metrics solution
Industry Leaders Who Trust Us
Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
100% U.S.A. developed and supported, with a global footprint that enables remote working. T-Metrics solutions are deployed in over 20 countries around the world. The solutions easily and affordably facilitate agents to become remote workers in any country with only a connection to the Internet. The world has never been smaller for attracting the best talent.