Omnichannel Contact Center Solution

The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors’ voice infrastructure with unrivaled security and at unprecedented scale.

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World-Class Team of Innovators

T-Metrics has been a trusted leader for over 30 years in providing highly-secure, next-generation Contact Center Software to mission critical users in government, military, healthcare, education, finance, and to many other countless organizations around the world.

32
Years of Contact Center Experience
99.99
Percent Uptime
4
Continents of Global Reach
9
Years of Average Customer Legnth

Multi Vendor Integration Ready

We integrate over-the-top of most leading UC vendors

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Latest News

T-Metrics Achieves Another Milestone with FedRAMP In Process Designation

T-Metrics has obtained U.S. Federal Risk and Authorization Management Program (FedRAMP) “In Process” status through a sponsorship with the U.S. Equal Employment Opportunity Commission (EEOC).

What Our Customers Are Saying

“Our system wasn’t stable. We were using legacy hardware that was end of life. We needed something affordable with minimal training needed. T-Metrics upgraded our system, allowing us to save on our existing technology investments, and while using the same software so our agents didn’t need to be retrained. This saved our organizations thousands of dollars and time.”

Roger Overby - VP of Information Technology at Stratum Health

"We have been a satisfied T-Metrics customer for more than a decade. Our small call center and support teams have found success in using their cloud based automated call/email routing product. Their Sales and Support teams are very knowledgeable and quick to respond when we need information or assistance. Because of our intense focus on the experience of both our internal and external customers, we often require customizations and the T-Metrics Support Team has always been quick to respond with suggestions and feedback to help meet specific department needs. We know they value this relationship as much as we do."

COO - North Carolina based Financial Institute

"AMAZING does not quite cover it! The team at T-Metrics is innovative, responsive and a great bunch of people that provide spectacular customer service. I am always adding new customers and changing functions, and no matter what, the T-Metrics team is there, not only for me but for my customers. I appreciate not only the ease of use of their product, but the support that I receive. Thank you T-Metrics!"

Business Partner - United States Army

Industry Leaders Who Trust Us

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Ten Ways to Improve Your Customer’s Contact Center Experience

Improve the experience of your customers by improving your Contact Center.

Global Reach

100% U.S.A. developed and supported, with a global footprint that enables remote working. T-Metrics solutions are deployed in over 20 countries around the world. The solutions easily and affordably facilitate agents to become remote workers in any country with only a connection to the Internet. The world has never been smaller for attracting the best talent.

World map with location markers showing T-Metrics solutions in over 20 countries

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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