DoD Contact Centers

Providing a Superior Call Center Experience for Your Department of Defense Customers.

18 Years of JITC Certification

T-Metrics has a proud legacy of providing call center solutions to more than 100 DoD facilities worldwide. Our substantial presence is a result of more than 18 consecutive years of JITC certification. During that time, no active T-Metrics certified products have lapsed. T-Metrics is honored to be the only JITC-certified contact center listed on the APL (Approved Product List).

Cloud-Based

Optional, not required

We have integrated, tested, and JITC-certified against all the industry’s leading phone switches deployed in the DoD. There is no requirement to change out your voice infrastructure or phones.

T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.

Regulations and Privacy

Maintaining required governmental parameters

  • Phone calls can remain local to your phone system
  • In addition to calls, audio and video recordings do not leave your site
  • DoD experience is leveraged to provide state-of-the-art mitigation of recording access breaches

US Code and US Support

From a US company

Not only are we a US company, our code is written here and our entire support team is based in Charlotte, North Carolina.

Customizable Automation and Self-Service

Ensuring your customers can easily access information

  • Screen pops to your applications
  • Self-help IVRs that dip into your custom data
  • Bots with AI (artificial intelligence) and ML (machine learning)

How would you like to chat?

Phone Call

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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+1 704.525.5551

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