Department of Defense
Providing a Superior Call Center Experience for your Department of Defense Customers
Cloud-Based
Optional, not required
We have integrated, tested, and JITC-certified against all the industry’s leading phone switches deployed in the Department of Defense. There is no requirement to change out your voice infrastructure or phones.
T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.
Regulations and Privacy
Maintaining required governmental parameters
- Phone calls can remain local to your phone system
- In addition to calls, audio and video recordings do not leave your site
- DoD experience is leveraged to provide state-of-the-art mitigation of recording access breaches
US Code and US Support
From a US company
Not only are we a US company, our code is written here and our entire support team is based in Charlotte, North Carolina.
Defense Health Agency (DHA)
Streamlined procurement through the DHA Catalog
The DHA Catalog, part of NASA SEWP, simplifies procurement for Military Treatment Facilities (MTFs) by providing fast access to the DHA Enterprise Cloud Contact Center solution. With pre-approved, competitively priced services, MTFs can bypass lengthy bid processes and quickly procure licenses or add-on components. T-Metrics' inclusion in the catalog ensures access to a fully authorized solution with an active Authority to Operate (ATO), backed by strong OEM partnerships and comprehensive support-including onboarding, installation, and ongoing technical assistance.
