Banking & Finance Contact Centers
Provide a Superior Experience for Your Banking and Finance Customers
Innovation & Agility
Financial institutions find T-Metrics particularly attractive because we understand their highly competitive industry and its unique challenge of maintaining innovation and agility within the confines of heightened regulatory requirements.
DoD JITC approval
Challenges to information security are becoming more sophisticated and frequent. As the only contact center with DoD JITC approval, we can provide the same rigorous security features and experience to our banking and finance customers as are required by the Department of Defense.
Maintain Control of Your Data and Safeguard Your Systems
T-Metrics provides the tools you need to keep you safe from breach
- Phone calls can be left local to your phone system
- In addition to calls, recordings do not leave your site
- Tools assist with mitigating PCI and other risks in recordings
- T-Metrics brings its DoD experience to your system
Disparate Systems Through Acquisitions and Mergers
Costly transition to a single system is not required.
Expansion often involves the synthesis of disparate platforms. T-Metrics products can integrate seamlessly with multiple voice systems, enabling agents to remain on existing voice platforms.
Automation and Self-Service
Simple, secure tools
Customers increasingly expect interfaces that allow for simple, yet secure, access to their financial information. T-Metrics provides a host of tools and techniques to ensure your customers can help themselves:
- Screen pops to your applications
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)