The T-Metrics CX-2025 allows customers to control how it is deployed – cloud, premise, or hybrid – for maximum performance.
Consumers expect to connect with agents however they are most comfortable. Businesses need to capture, store, and analyze data from all channels to improve agent performance and productivity.
Multivendor UC Integration
The era of “rip and replace” is over! Improve interactions, productivity, and ROI by installing a T-Metrics solution on top of existing infrastructure. Minimize business disruption and leave the features currently valued in place.