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Contact Centers

The T-Metrics CX-2025 allows customers to control how it is deployed – cloud, premise, or hybrid – for maximum performance.

Omnichannel Experience

Consumers expect to connect with agents however they are most comfortable. Businesses need to capture, store, and analyze data from all channels to improve agent performance and productivity.

Voice
Email
Web Chat
Video Calls
Social Media
SMS

Multivendor UC Integration

The era of “rip and replace” is over! Improve interactions, productivity, and ROI by installing a T-Metrics solution on top of existing infrastructure. Minimize business disruption and leave the features currently valued in place.

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Trusted Integration Partners

T-Metrics Contact Center Features

Flexible IVR
Skill & Attribute Routing
Email
Text, Audio & Video Chat
SMS
Social Media
Bots and Automations
Call Recordings
Screen Recordings
Outbound Campaigns
WFM / WFO Integration
180+ Included Reports
Custom Reports
Dashboards
Analytics
Sentiment Analysis
Screen Pops
Screen Sharing

How would you like to chat?

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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+1 704.525.5551

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