Healthcare Contact Centers
Providing a Superior Contact Center Experience for Your Healthcare Customers
Experience You Can Trust
With our 20+ years of healthcare operator and contact center experience, you can be confident that your T-Metrics system won’t just be a great product, it will be a seamlessly integrated, proven solution for your unique challenges.
Privacy & Security
DoD Level Security
As the only contact center with DoD JITC approval, we understand the most rigorous security concerns and leverage that knowledge to safeguard sensitive data and PHI.
Premise, Hybrid, or Cloud-Based
We have the capacity to move all operations and data storage to the cloud, but if you are happy with your phone switch or are just not ready to make the transition, no problem. T-Metrics systems also work with the phone resources you have today. T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.
Keeping you within required compliance parameters
- Phone calls may remain local to your phone system
- In addition to calls, audio and video recordings do not leave your site
- DoD experience is leveraged to provide state-of-the-art mitigation of breach risks for recordings
- Built-in tools to help mitigate risk of PHI and HIPPA
Custom Healthcare Integrations
Ensuring your customers can easily access information
- Screen pops to your applications
- Integrations with EMR systems using HL7 feeds and other APIs
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)