T-Metrics Launches Universal Cloud Platform
AUG 14, 2020, 5:00 ET
CHARLOTTE, N.C., August 14, 2020 / -- The T-Metrics CX-2025 omnichannel solution has a unique feature that no other contact vendor can offer: the universal cloud feature. Through a single code base, the universal cloud feature enables easy migration between cloud models via a self-service portal, supports access to contact center functionality across all cloud and on premise deployments with a single sign on, and does not require any retraining of the agent as all models have the same user interface.
In today’s world, flexibility and adaptability are key business decision drivers. Universal cloud gives customers control over how they consume their contact center with options such as public, private, on premise, and hybrid available simultaneously. Customers also control the pace of adoption by moving a single group, division, location, etc. without paying any migration cost. No other vendor offers this capability without a significant migration charge.
When exploring a contact center alternative, consider the following:
- “How does locking into a single cloud model provide me with the ability to adapt to changing business requirements?”
- “How does agreeing to minimum commitments give me flexibility?”
- “Does this solution offer me the flexibility and adaptability that my business needs without paying for it?”
Are you deciding between migrating to CCaaS (public cloud) and what to do with those custom third-party applications that have become ingrained in agents’ daily life (private cloud)? There is no need to compromise any longer! With T-Metrics cloud-native architecture, you can match agent requirements with the appropriate cloud consumption model – public, private, and/or hybrid – at the same time.
Explore how Universal Cloud can deliver value to both your customers and your business by contacting T-Metrics sales.