T-Metrics and Avaya Execute Strategic Partnership
April 9, 2021 11:59 AM
PRESS RELEASE – Nov 2020
T-Metrics and Avaya Execute Strategic Partnership to Deliver Enhanced Avaya OneCloud CCaaS Contact Center Capabilities for Federal Gov and SLED Market
[Charlotte, North Carolina, November30, 2020] T-Metrics, an omnichannel contact center SaaS provider, and Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have entered a strategic partnership that enables Avaya to integrate T-Metrics omnichannel contact center capabilities with Avaya OneCloud CCaaS for Federal Government and SLED customers.
Under the initial agreement, T-Metrics will provide its CX-2025 omnichannel solution, enabling a seamless agent experience whether on-premise, hybrid, or cloud native. Customers can traverse between public, private, and FedRAMP cloud models with T-Metrics’ Universal Cloud, which eliminates cloud lock-in while avoiding high migration costs.
“T-Metrics is very excited to partner with Avaya, one of the world’s leading contact center and customer experience providers” says Arthur Pravato, CEO of T-Metrics. “The ability to deliver our CX-2025 SaaS solution over the top of all major UC vendors will enable Avaya to provide additional features and capabilities to its government and SLED customers. Customers will now be in complete control over their migration pace and consumption model, while minimizing project risk. Businesses need to continue to adapt to disruption and we developed our solution to help provide the flexibility necessary to meet that need.”
The companies will integrate Avaya’s OneCloud CCaaS - Secure with T-Metrics’ CX-2025 to deliver a combined JITC (Joint Interoperability Test Command) and FedRAMP unified communication and omnichannel contact center solution.
“Our partnership with T-Metrics is expected to bolster our Avaya OneCloud portfolio in the government space by allowing us to offer a turn-key contact center solution that we can turn up in a matter of weeks” says Jerry Dotson, Avaya VP of Public Sector.
Pravato highlights, “We are building on our 30-year heritage in the Federal space and partnering with Avaya to jointly deliver a unique value proposition to Federal agencies and State governments. The solution empowers government agencies to control feature introduction and the pace of cloud adoption in a highly cost-effective manner.”
T-Metrics provides a 100% U.S. developed and supported omnichannel SaaS solution to commercial and government entities of all sizes. To learn more about T-Metrics’ CX-2025 solution, please visit www.tmetrics.com.
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