Over the last 10 years traditional Call Centers have slowly transitioned into present day Multimedia Contact Centers. In their daily lives your customers interact with each other more...

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PCI Compliance

Does your company accept credit card payments over the phone? Are you recording those calls because of regulatory requirements or quality assurance?

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Today’s environment requires maximum efficiency of IT systems and employee time and effort. As a result, consolidation has become a cornerstone of business planning...

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