T-Metrics FedRAMP Contact Center
FedRAMP In Process Software as a Service (SaaS)
Improving Conversations Between Government Agencies & Citizens
T-Metrics' FedRAMP contact center improves federal agency service levels and increases customer service.
Uniting federal security standards with FedRAMP Cloud Contact Center As A Service (CCaaS).
With FedRAMP, T-Metrics brings our flexible, scalable, and secure contact center capabilities that advance agency missions of service to constituents.
Versatile Contact Center for Today's Agency Challenges
TM-Cloud assists agencies with meeting their critical mission of exemplary service to constituents.
T-Metrics enhances monitoring of service levels so agencies can quickly adjust to ever-changing environments and contact load. TM-Cloud's real-time dashboards, statistical analyses, and historical data eases supervision, management, and administration of contact centers.
Tailored Feature Sets For Federal Agencies
Capabilities that enhance the public's interactions with the agencies that serve them.
T-Metrics Cloud Contact Center includes:
- Interactive Voice Response
- Omni-channel Communication
- Call and Screen Recording
- Advanced Agent and Supervisory Dashboards
- Customer & Agent Callbacks
- Skills-based and Priority Routing
- Self-service Offering
- VIP Treatments
- Standard and Custom Reporting
- Administration Portals
- Section 508 Compliance
- … ask about more related capabilities!
A Long-Term Federal Partner
A history of excellence.
For two decades, T-Metrics has provided city, state, and federal agencies with advanced contact center solutions. Additionally, because the T-Metrics Contact Center passes the Department of Defense (DoD) rigorous and selective security and interoperability demands for Joint Interoperability Test Command (JITC) certification, T-Metrics contact center solutions are widely deployed at DoD locations around the globe. Achievement of FedRAMP In Process expands T-Metrics’ deployment scope to include a cloud solution that meets federal mandates for a standardized approach to security.