Investment Protection

The era of “rip and replace” to get Omnichannel functionality to your agents is over! Improve your customer interactions, your agent productivity, and your project’s ROI by simply installing the T-Metrics CX-2025 Omnichannel Contact Center Solution on top of your existing infrastructure.

The solution minimizes your business disruption, accelerates achievement of the project’s benefits, and leaves the features currently valued and enjoyed in place. The ability to avoid a potential asset write-off will delight your CFO and make you a good steward of your budget.

The T-Metrics solution integrates with Avaya/Nortel, Cisco/BroadSoft, Microsoft, Mitel, Ribbon, Unify, NEC, Metaswitch, Netsapiens, 3CX, and Asterisk flavors.

Universal Cloud

In a rapidly changing business environment, customer expectations and demand on agents continue to evolve. Why choose between cloud delivery models anymore? Get the best of each with the T-Metrics solution. The agent’s experience does not change based on the cloud delivery model, and you have the flexibility to evolve to meet your customer’s demands.

Unrivaled Security

One breach will not only damage your brand, but will also negatively impact your future business. It’s little wonder why security is now part of a company’s approval chain for cloud projects. We have a solution that will make this conversation easier, so you can focus on business outcomes. By leveraging T-Metrics’ deep roots in the U.S. Federal government space, the security of the contact center solution is unrivaled (JITC, FedRAMP, PCI, and HIPAA) while delivering it at an industry-leading scale in multiple availability zones and regions.

Unprecedented Scale

Whether you need a handful of agents or many thousands, T-Metrics offers the same great feature sets and can accommodate 15,000 concurrent agents on a single system. T-Metrics is optimistic, based on its current testing, that the solution will soon be Generally Available (GA) for 20,000 concurrent agents.

Flexible Deployment

As “The Customer”, you are in complete control of the adoption pace and deployment type without any feature sacrifices or significant migration costs. T-Metrics can meet you where you are today and move with you as your requirements change. Deployment strategies include the widest range in the industry:

• Full premise
• Hybrid
• Private cloud
• Public cloud

Speed of Onboarding

Achieve your project goals faster than ever before! T-Metrics’ best-in-class onboarding timelines deliver on performance measurements faster:

• Public – 1-2 days
• Private – 1-2 months
• Hybrid – up to 1 month

Lower Risk

The T-Metrics solution reduces project risk by:

• Lowering business disruption risk associated with cliff jump to public cloud (with our hybrid option)
• Shortening implementation timelines
• Reducing reliance on professional service time
• Providing flexibility to choose between cloud models (avoids lock-in)

100% Developed & Supported in the U.S.A.

T-Metrics delivers on our commitment to all our verticals by ensuring code and support remain in the U.S.A.