Explore our most recent articles.
What is a Contact Center?
A contact center is more than just a call center; it's a centralized hub where businesses manage interactions across multiple channels, ensuring customers receive consistent service. In today's digital age, T-Metrics leads in offering next-generation contact center solutions, prioritizing seamless communication and enhancing human connections.
StateRAMP and T-Metrics: Uncompromised Security for State and Local Governments
In a digitally driven age, T-Metrics stands out with our StateRAMP Authorized status, ensuring unparalleled security for state and local governments. Explore how regional frameworks like TX-RAMP are shaping the future.
Navigating FedRAMP Compliance
The Federal Risk and Authorization Management Program (FedRAMP) has become an essential aspect of providing cloud services to the U.S. federal government. As a FedRAMP-authorized Omnichannel Contact Center Solution provider, T-Metrics understands the importance of navigating the path to FedRAMP compliance.
The Federal Secure Cloud Advisory Committee (FSCAC): Ensuring the Secure Adoption of Cloud Computing by the Federal Government
We are privileged to be part of the distinguished roster of the Federal Secure Cloud Advisory Committee (FSCAC) as a representative of small business cloud service providers.
T-Metrics: Setting the Standard for Security with FedRAMP, StateRAMP, and TX-RAMP Authorizations
T-Metrics sets a new security standard with TX-RAMP authorization, reinforcing our existing FedRAMP and StateRAMP certifications. Amidst rising data breaches, these certifications offer clients high-level trust, ensuring stringent protection of their data.
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.