Remote Agent Status Module (RASM)

Proprietary hardware and software that does not handle incoming calls, but rather monitors agent phone presence. It allows dissimilar switches to be joined together on the same Contact Center system and avoids a site having to buy multiple complete Contact Centers.

Further Reading

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Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards

T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.

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Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years

At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.

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Omnichannel Healthcare and T-Metrics: Transforming Patient Experience

In today's dynamic healthcare landscape, seamless communication is the cornerstone of patient satisfaction. Discover how we're transforming patient interactions, ensuring every touchpoint — from phone calls to social media — is consistent, efficient, and patient-focused. Embrace the future of healthcare communication, where care meets convenience.

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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