Remote Agent Status Module (RASM)
Proprietary hardware and software that does not handle incoming calls, but rather monitors agent phone presence. It allows dissimilar switches to be joined together on the same Contact Center system and avoids a site having to buy multiple complete Contact Centers.
Further Reading
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
General Contact Information
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