Omnichannel Cloud Contact Center
Omnichannel cloud contact center refers to a type of contact center that allows customers to interact with an organization through multiple channels, such as phone, email, chat, and social media, and is hosted and managed on cloud servers.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
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