Customer Experience (CX)
Customer Experience (CX) is the overall perception a customer has of a company or brand, taking into account all interactions and touchpoints. It encompasses all aspects of a customer's relationship with a company, from initial awareness to post-sales support.
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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