Contact Center Workforce Optimization
Contact Center Workforce Optimization (CCWFO) is the process of using technology and data analysis to improve the performance and efficiency of a contact center. It includes a set of tools and processes that are used to monitor and improve the performance of contact center agents, as well as the overall contact center operations. CCWFO is a comprehensive approach to contact center management that combines different tools and processes to optimize the performance of the contact center. It can be done with software, platforms or services that are specifically designed for contact centers and that can integrate with other systems, such as CRM, IVR, and AI.
Further Reading
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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