Contact Center CRM
Contact Center CRM (Customer Relationship Management) is the process of using technology and data analysis to manage customer interactions and relationships within a contact center. It involves integrating a CRM system with the contact center's phone, email, chat, and other communication channels to manage customer interactions, data, and history in one place. CRM software can provide contact center agents with a single view of the customer, including their contact information, purchase history, support tickets, and previous interactions. This allows agents to provide personalized and efficient service to customers. CRM integration can be done in different ways, such as API integration, plug-ins, and pre-built integrations.
Further Reading
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
General Contact Information
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