Contact Center CRM

Contact Center CRM (Customer Relationship Management) is the process of using technology and data analysis to manage customer interactions and relationships within a contact center. It involves integrating a CRM system with the contact center's phone, email, chat, and other communication channels to manage customer interactions, data, and history in one place. CRM software can provide contact center agents with a single view of the customer, including their contact information, purchase history, support tickets, and previous interactions. This allows agents to provide personalized and efficient service to customers. CRM integration can be done in different ways, such as API integration, plug-ins, and pre-built integrations.

Further Reading

CX-2025 As Part Of Your Disaster Recovery Plan

T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.

T-Metrics Delivers a Differentiated Value Approach to the Contact Center

Find out how T-Metrics delivers the lowest TCO in the industry.

Ten Ways to Improve Your Customer’s Contact Center Experience

Improve the experience of your customers by improving your Contact Center.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Customer Resources

We are here to help. If you are a T-Metrics customer in need of assistance, please select one of the following links and log in with your account credentials:

This is something hidden that will hide the card during after hours.
This is something hidden that will hide the card during after hours.
This is something hidden that will hide the card during after hours.

General Contact Information

Address

How would you like to chat?

Phone Call

Web Chat

Audio Chat

Video Chat

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Operator headset icon

Phone Call

Web Chat

Audio Chat

Video Chat

+1 704.525.5551

Press 0 for Operator
Press 1 for Sales
Press 2 for Support

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required