Contact Center CRM

Contact Center CRM (Customer Relationship Management) is the process of using technology and data analysis to manage customer interactions and relationships within a contact center. It involves integrating a CRM system with the contact center's phone, email, chat, and other communication channels to manage customer interactions, data, and history in one place. CRM software can provide contact center agents with a single view of the customer, including their contact information, purchase history, support tickets, and previous interactions. This allows agents to provide personalized and efficient service to customers. CRM integration can be done in different ways, such as API integration, plug-ins, and pre-built integrations.

Further Reading

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FedRAMP Explained: 10 Essential Facts for Government Agencies

FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.

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CX-2025 As Part Of Your Disaster Recovery Plan

CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.

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T-Metrics Delivers a Differentiated Value Approach to the Contact Center

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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