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Contact Center
A contact center is a central point of communication where customers can contact a company to inquire about products or services, or to receive support. Contact centers can handle a wide range of communication channels, such as phone, email, chat, and social media. They are designed to handle a high volume of interactions, and are typically staffed by customer service or support agents. Contact centers can be operated in-house or outsourced to a third-party provider. They can also be operated on-premise or in the cloud.
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What is CCaaS: Contact Center as a Service?
Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.
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Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
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Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years
At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.
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