Computer Telephony Integration (CTI)
Computer Telephony Integration (CTI) is the technology that enables the integration of computer systems with telephony systems. It allows for the automation of telephony functions, such as call routing, call logging, and caller identification.
Further Reading
Omnichannel Healthcare and T-Metrics: Transforming Patient Experience
In today's dynamic healthcare landscape, seamless communication is the cornerstone of patient satisfaction. Discover how we're transforming patient interactions, ensuring every touchpoint — from phone calls to social media — is consistent, efficient, and patient-focused. Embrace the future of healthcare communication, where care meets convenience.
What is a Contact Center?
A contact center is more than just a call center; it's a centralized hub where businesses manage interactions across multiple channels, ensuring customers receive consistent service. In today's digital age, T-Metrics leads in offering next-generation contact center solutions, prioritizing seamless communication and enhancing human connections.
StateRAMP and T-Metrics: Uncompromised Security for State and Local Governments
In a digitally driven age, T-Metrics stands out with our StateRAMP Authorized status, ensuring unparalleled security for state and local governments. Explore how regional frameworks like TX-RAMP are shaping the future.
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