Co-browse

Co-browse is a technology that allows multiple users to view and interact with the same web page or application simultaneously, in real time. It enables a customer service representative, for example, to remotely view and control a customer's browser while they are on a call, in order to help them navigate the website or complete a task. Co-browse is often used in customer service and support scenarios, as it allows agents to see exactly what the customer is seeing, and to guide them through a process or answer a question. It can also be used for training and collaboration. Co-browse can be integrated into different platforms, such as website, mobile app, and chatbot. It can also be integrated with other technologies, such as CRM and call center software.

Further Reading

CX-2025 As Part Of Your Disaster Recovery Plan

T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.

T-Metrics Delivers a Differentiated Value Approach to the Contact Center

Find out how T-Metrics delivers the lowest TCO in the industry.

Ten Ways to Improve Your Customer’s Contact Center Experience

Improve the experience of your customers by improving your Contact Center.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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