Co-browse is a technology that allows multiple users to view and interact with the same web page or application simultaneously, in real time. It enables a customer service representative, for example, to remotely view and control a customer's browser while they are on a call, in order to help them navigate the website or complete a task. Co-browse is often used in customer service and support scenarios, as it allows agents to see exactly what the customer is seeing, and to guide them through a process or answer a question. It can also be used for training and collaboration. Co-browse can be integrated into different platforms, such as website, mobile app, and chatbot. It can also be integrated with other technologies, such as CRM and call center software.
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