Co-browse
Co-browse is a technology that allows multiple users to view and interact with the same web page or application simultaneously, in real time. It enables a customer service representative, for example, to remotely view and control a customer's browser while they are on a call, in order to help them navigate the website or complete a task. Co-browse is often used in customer service and support scenarios, as it allows agents to see exactly what the customer is seeing, and to guide them through a process or answer a question. It can also be used for training and collaboration. Co-browse can be integrated into different platforms, such as website, mobile app, and chatbot. It can also be integrated with other technologies, such as CRM and call center software.
Further Reading
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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