Cloud Call Center
A cloud call center is a type of call center that uses cloud-based technology to operate. Instead of using on-premise hardware and software, a cloud call center relies on cloud-based services to handle the calls and manage the call center operations. Cloud call centers can be provided as a service, known as CCaaS (Contact Center as a Service), where a third-party provider delivers the necessary technology and support via the cloud. This allows companies to outsource their call center operations and avoid the significant upfront costs of building and maintaining a call center.
Further Reading
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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