Cloud Call Center
A cloud call center is a type of call center that uses cloud-based technology to operate. Instead of using on-premise hardware and software, a cloud call center relies on cloud-based services to handle the calls and manage the call center operations. Cloud call centers can be provided as a service, known as CCaaS (Contact Center as a Service), where a third-party provider delivers the necessary technology and support via the cloud. This allows companies to outsource their call center operations and avoid the significant upfront costs of building and maintaining a call center.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
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