Chat messages refer to the written communication between two or more people through an instant messaging service or chat application. They can be used for various types of communication, such as personal, business, or customer service interactions. Chat messages can include text, emojis, images, videos and files, and can be sent and received in real-time. They are often used as an alternative to phone calls or emails, as they provide a quick and convenient way for people to communicate. Chat messages can be stored and archived for later reference, and can be searched to find specific information. Some chat applications also provide the ability to make audio and video calls, and share files and documents.
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T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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