CCaaS (Contact Center as a Service)
CCaaS (Contact Center as a Service) is a type of cloud-based service that provides companies with the technology and infrastructure needed to operate a contact center. Instead of investing in and maintaining their own contact center technology and infrastructure, companies can subscribe to a CCaaS provider, which delivers the necessary technology and support via the cloud. By using a CCaaS solution, companies can avoid the significant upfront costs of building and maintaining a contact center, and can instead pay a monthly or annual subscription fee for the service. This allows them to scale their contact center up or down as needed, and to access the latest technology and features without having to make large capital investments. CCaaS solutions are ideal for small and medium-sized businesses, as well as larger organizations that want to outsource their contact center operations or do not have the resources to maintain their own contact center infrastructure.
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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