CCaaS (Contact Center as a Service)

CCaaS (Contact Center as a Service) is a type of cloud-based service that provides companies with the technology and infrastructure needed to operate a contact center. Instead of investing in and maintaining their own contact center technology and infrastructure, companies can subscribe to a CCaaS provider, which delivers the necessary technology and support via the cloud. By using a CCaaS solution, companies can avoid the significant upfront costs of building and maintaining a contact center, and can instead pay a monthly or annual subscription fee for the service. This allows them to scale their contact center up or down as needed, and to access the latest technology and features without having to make large capital investments. CCaaS solutions are ideal for small and medium-sized businesses, as well as larger organizations that want to outsource their contact center operations or do not have the resources to maintain their own contact center infrastructure.

Learn More

Further Reading

Contact center computer monitor icon

Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards

T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.

Contact center computer monitor icon

Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years

At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.

Contact center computer monitor icon

Omnichannel Healthcare and T-Metrics: Transforming Patient Experience

In today's dynamic healthcare landscape, seamless communication is the cornerstone of patient satisfaction. Discover how we're transforming patient interactions, ensuring every touchpoint — from phone calls to social media — is consistent, efficient, and patient-focused. Embrace the future of healthcare communication, where care meets convenience.

General Contact Information

Address

How would you like to chat?

Phone Call

Web Chat

Audio Chat

Video Chat

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Operator headset icon

Phone Call

Web Chat

Audio Chat

Video Chat

+1 704.525.5551

Press 0 for Operator
Press 1 for Sales
Press 2 for Support

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required