Call Center Workforce Planning
Call Center Workforce Planning (WFP) is the process of forecasting future call volume and determining the staff and resources needed to meet that volume. It is a critical aspect of call center management, as it helps to ensure that there are enough agents available to handle customer calls, while also managing costs and maximizing productivity. WFP also includes monitoring and adjusting plans as needed, such as identifying patterns of call volume, staff performance, and customer satisfaction. WFP is an ongoing process that requires regular monitoring and adjustments to ensure that the call center has the appropriate number of agents available to meet customer demand, while also managing costs and maximizing productivity.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
Customer Resources
We are here to help. If you are a T-Metrics customer in need of assistance, please select one of the following links and log in with your account credentials:
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions
