
Call Center Management
Call center management is the process of overseeing and coordinating the activities of a call center, which includes managing the staff, implementing policies and procedures, and ensuring that the call center is running efficiently and effectively. Call center management also involves working closely with other departments, such as IT, marketing, and customer service, to ensure that the call center is aligned with the overall goals and objectives of the organization. Call center management requires a good understanding of call center operations, customer service, and the latest call center technologies. Strong leadership and communication skills are also important, as well as the ability to handle and resolve conflicts.
Further Reading

FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.

CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.

T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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