Call Center CRM

Call Center CRM (Customer Relationship Management) is a set of software and tools that allow call center agents to manage interactions with customers. It can be used to store and access customer information, track customer interactions and history, and manage customer data. Call Center CRM software allows agents to access customer information and history during calls, which helps agents to understand customers' needs, preferences, and previous interactions. This allows them to provide more personalized and efficient service. Call Center CRM can also provide managers and supervisors with the ability to track the performance of agents and the overall call center, as well as to identify areas that need improvement. It can also help to automate processes, such as lead management and sales forecasting.

Further Reading

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FedRAMP Explained: 10 Essential Facts for Government Agencies

FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.

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CX-2025 As Part Of Your Disaster Recovery Plan

CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.

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T-Metrics Delivers a Differentiated Value Approach to the Contact Center

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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