Call Center CRM
Call Center CRM (Customer Relationship Management) is a set of software and tools that allow call center agents to manage interactions with customers. It can be used to store and access customer information, track customer interactions and history, and manage customer data. Call Center CRM software allows agents to access customer information and history during calls, which helps agents to understand customers' needs, preferences, and previous interactions. This allows them to provide more personalized and efficient service. Call Center CRM can also provide managers and supervisors with the ability to track the performance of agents and the overall call center, as well as to identify areas that need improvement. It can also help to automate processes, such as lead management and sales forecasting.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
Customer Resources
We are here to help. If you are a T-Metrics customer in need of assistance, please select one of the following links and log in with your account credentials:
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions
