Call Center Coaching
Call center coaching is a process of providing training, feedback, and guidance to call center agents in order to improve their performance and customer service skills. It is typically provided by a supervisor or manager, and may include things like role-playing exercises, one-on-one training sessions, and feedback on calls. The goal of call center coaching is to help agents develop the skills and knowledge they need to effectively handle customer inquiries, resolve issues, and meet performance metrics. It can also help agents to become more confident and comfortable in their roles, which can lead to better customer service and a more positive work environment.
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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