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Call Center Agent Scorecard
A call center agent scorecard is a tool used to evaluate the performance of call center agents. It typically includes a set of metrics that are used to measure an agent's productivity, efficiency, and customer service skills. These metrics may include things like call handle time, call abandonment rate, and customer satisfaction scores. The scorecard can be used to identify areas where an agent needs improvement, as well as to recognize and reward high-performing agents. It can be used for quality assurance, training, and performance management purposes.
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What is CCaaS: Contact Center as a Service?
Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.
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Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
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Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years
At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.
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