Call Center
A call center is a facility that is equipped to handle a high volume of telephone calls. These calls can be inbound (received by the call center) or outbound (made by the call center). Call centers are often used by companies as a customer service channel, with agents handling inquiries and complaints from customers. Call centers can also be used for telemarketing, order taking, and appointment scheduling. Some call centers are operated by the company that owns the product or service, while others are operated by third-party companies that provide call center services to multiple clients.
Further Reading
FedRAMP Explained: 10 Essential Facts for Government Agencies
FedRAMP is a critical program for government agencies that use cloud computing services, and T-Metrics is proud to be the only vendor to offer a flexible and scalable contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP) deployments.
CX-2025 As Part Of Your Disaster Recovery Plan
CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
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