Call Center
A call center is a facility that is equipped to handle a high volume of telephone calls. These calls can be inbound (received by the call center) or outbound (made by the call center). Call centers are often used by companies as a customer service channel, with agents handling inquiries and complaints from customers. Call centers can also be used for telemarketing, order taking, and appointment scheduling. Some call centers are operated by the company that owns the product or service, while others are operated by third-party companies that provide call center services to multiple clients.
Learn MoreFurther Reading
What is CCaaS: Contact Center as a Service?
Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.
Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years
At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions