
Blended Agent
A blended agent is a customer service representative who is trained to handle multiple types of interactions, such as phone, email, and chat. This allows the agent to handle a variety of customer inquiries and concerns, rather than being specialized in just one type of communication channel. This can be more efficient for companies, as it allows them to handle multiple types of customer interactions with a single agent.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
Customer Resources
We are here to help. If you are a T-Metrics customer in need of assistance, please select one of the following links and log in with your account credentials:
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions