Automatic Callback
Automatic Callback is a feature that allows a caller to request a call back from a busy agent or a call center. When the agent becomes available or when the call center's wait time decreases, the system will automatically call back the customer who requested the callback. The customer does not have to wait on hold or redial the number. This feature is helpful for customers who do not want to wait on hold and for call centers to reduce abandon rates. It also allows call centers to manage their resources more effectively and efficiently. Some advanced automatic call back systems also have features like scheduling the call back time, giving the option to the customer to choose the time of their preference.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
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