![](https://cdn.prod.website-files.com/60633c2222e4e5399c8eae21/63c5c9c3a9bbed395ae27b25_glossary-header.jpg)
Agent Coaching
Agent coaching refers to the process of providing guidance and training to customer service agents, typically in a call center setting. This can include training on specific products or services, as well as on how to handle difficult customer interactions. Coaching can be done in a variety of forms, such as one-on-one sessions with a supervisor, group training sessions, or through the use of call monitoring and analysis tools. The goal of agent coaching is to improve the performance and effectiveness of customer service agents, and ultimately to provide better service to customers.
Learn MoreFurther Reading
![Contact center computer monitor icon](https://cdn.prod.website-files.com/60634059ea0c99911a73ebf2/6672c692ed052891120e3232_CCaaS-02.png)
What is CCaaS: Contact Center as a Service?
Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.
![Contact center computer monitor icon](https://cdn.prod.website-files.com/60634059ea0c99911a73ebf2/65b11197e3e8909ec3643b94_triple-lock-01.png)
Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
![Contact center computer monitor icon](https://cdn.prod.website-files.com/60634059ea0c99911a73ebf2/6595ad3aad3b9ce7ef7c48c2_jitc-lock-01.png)
Revolutionize Your Contact Center with Our Omnichannel Solution: JITC Certified for Over 20 Years
At T-Metrics, we're at the forefront of this mission with our Omnichannel Contact Center Solution. With a distinguished history spanning more than 20 years of JITC certification, we've earned the trust and partnership of over 100 Department of Defense facilities worldwide.
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions