Agent Coaching
Agent coaching refers to the process of providing guidance and training to customer service agents, typically in a call center setting. This can include training on specific products or services, as well as on how to handle difficult customer interactions. Coaching can be done in a variety of forms, such as one-on-one sessions with a supervisor, group training sessions, or through the use of call monitoring and analysis tools. The goal of agent coaching is to improve the performance and effectiveness of customer service agents, and ultimately to provide better service to customers.
Further Reading
CX-2025 As Part Of Your Disaster Recovery Plan
T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event.
T-Metrics Delivers a Differentiated Value Approach to the Contact Center
Find out how T-Metrics delivers the lowest TCO in the industry.
Ten Ways to Improve Your Customer’s Contact Center Experience
Improve the experience of your customers by improving your Contact Center.
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