Retail Contact Centers
Provide the Greatest Experience for Your Retail Customers
Improve Your Customer Experience
Protect your brand with the most secure contact center in the industry and allow your customers to reach you in the ways that are most comfortable to them. Whether its voice, social media, chats, or email, we have you covered.
Battle Tested Security
DoD JITC Approval
As the only contact center with DoD JITC approval, we understand the most rigorous security concerns and leverage that same assurance for you and your customers.
Don’t Get Locked In, It’s Your Voice
We work with the resources you have today
We can move everything to the cloud, but if you are happy with your phone switch or not ready to move your voice to the cloud, no problem, T-Metrics works with the phone resources you have today. When it’s time to change your voice system, be confident that your contact center will upgrade right along with it.
Privacy and Security
We provide the security measures your retail contact center needs
- Phone calls can be left local to your phone system
- In addition to calls, recordings do not leave your site
- Provided tools assist with mitigating PII and PCI risks in recordings
- T-Metrics brings our DoD experience to your system
Automation and Self-Service
Ensuring your customers can easily help themselves
- Screen pops to your applications
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)