Government Contact Centers
Provide a Superior Experience for Your Government Customers
Experience You Can Trust
In addition to providing a complete contact center suite, T-Metrics understands the critical importance of security and regulatory compliance for our Federal Government customers.
DoD Mindset and Security
DoD JITC approval
Challenges to information security are becoming more sophisticated and frequent. As the only contact center with DoD JITC approval, we can provide the same rigorous security features and experience to our banking and finance customers as are required by the Department of Defense.
We Don’t Lock You In
We have products for all needs
Whether an agency is looking for a small cloud system, an enterprise premise system, or a FedRAMP compliant solution, we have a product that will meet those needs.
Cloud-Based: Optional, Not Required
No requirement to change out your voice infrastructure or phones
We have integrated, tested and JITC certified against many of the industry’s leading phone switches. T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.
- Phone calls can be left local to your phone system
- In addition to calls, recordings do not leave your site
- Provided tools assist with mitigating PII and other risks in recordings
- T-Metrics brings our DoD experience to your system
Customizable Automation and Self-Service
Ensuring your customers can easily access information
- Screen pops to your applications
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)