Sports & Entertainment Contact Centers
Provide A Winning Experience for Your Sports & Entertainment Customers
Keep Your #1 Fans
Promote your brand by allowing your fans to reach you in the ways that are most comfortable to them. Whether its voice, social media, chats, sms, or email, we cover all your bases.
DoD JITC approval
As the only contact center with DoD JITC approval, we understand the most rigorous security concerns and leverage that same assurance for you and your fans.
Don’t Get Locked In, It’s Your Voice
Cloud offered but not required
We can move everything to the cloud, but if you are happy with your phone switch or not ready to move your voice to the cloud, no problem, T-Metrics works with your current game plan as well. When it’s time to change your voice system, be confident that your contact center will upgrade right along with it.
Privacy and Security
T-Metrics provides the security measures your contact center needs
- Phone calls can be left local to your phone system
- In addition to calls, recordings do not leave your site
- Provided tools assist with mitigating PII and PCI risks in recordings
- T-Metrics brings our DoD experience to your system
Automation and Self-Service
Ensuring your customers can help themselves
- Screen pops and integrations to your ticketing applications
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)