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Operator Consoles:

PhoneGroups™  IP Console for CS 2000/2100

• Advanced telephone call management system in the first fully integrated, cost-effective PC software package for the Nortel IP Phone 2004 on a Nortel CSE 2000 Centrex Service (CICM on a DMS-100) or CSE 2100 PBX (IPCM on an SL-100) equipped with Succession 7.0 or later. 
  A Nortel Compatible Product.

PhoneGroups™  IP Console for CS 1000

• Advanced telephone call management system in the first fully integrated, cost-effective PC software package and USB headset for the Nortel Meridian 1 PBX with CS1000 running Succession 4.0 or higher.  
  A Nortel Compatible Product. 

PhoneGroups™ PCCIU Console

• Advanced telephone call management system in the first fully integrated, cost-effective, PC software package for the Nortel PC Console Interface Unit (PCCIU), integrating the console features provided by the telephone switch with the power and automation of a PC. 
  A Nortel Compatible Product.

PhoneGroups™ M2250 Operator Attendant Console

• Advanced telephone call management system in the first fully integrated, cost-effective, PC software package for the Nortel M2250 Attendant Console, integrating the console features provided by the telephone switch with the power and automation of a PC. 
  A Nortel Compatible Product.

PhoneGroups™ MCA Console

• Advanced telephone call management system in the first fully integrated, cost-effective, PC software package for the Nortel 2616 phone with MCA, integrating the console features provided by the telephone switch with the power and automation of a PC. 

PhoneGroups™ CTIA Console

• Advanced telephone call management system in the first fully integrated, cost-effective, PC software package for the Nortel 3900-series telephone with CTIA, integrating the console features provided by the telephone switch with the power and automation of a PC. 

PhoneGroups™ MSAC Console

• Certified direct replacement for the Manufacture-discontinued Nortel MSAC Operator Console in a single, PC-based, cost-effective package that provides all previous MSAC features plus enhancements, integrating the console features provided by the telephone switch with the power and automation of a PC. 
  A Nortel Compatible Product.

PhoneGroups™ ISDN Console

• Advanced telephone call management system in a single, PC-based, cost-effective package that is designed specifically for an ISDN connection to a central office or PBX that complies with National 1 standards, integrating the console features provided by the telephone switch with the power and automation of a PC. 

PhoneGroups™ MBS Main Console

• Advanced telephone call management system in a single, PC-based, cost-effective package designed specifically for a Meridian Business Set line from a DMS-100 or SL-100, integrating the console features provided by the telephone switch with the power and automation of a PC.

PhoneGroups™ Supervisor Module

• Use with any of the PhoneGroups Consoles to allow the operator supervisor to view real-time data on call handling such as average call answer time and call duration.  Voice and real-time screen shots are visible on the supervisor's PC, without disturbing the operator's work. 

PhoneGroups™ Visually Impaired Operator Console

• With the Visually Impaired Operator Console (VIOC) add-on, the PhoneGroups Console becomes fully functional by those with little or no sight.  Through the use of a two-earpiece headset, the VIOC add-on provides text-to-speech translations in one ear while the incoming call is heard in the other. 

TM-2000 IP Platform Product Line:

The TM-2000 IP Platform is an innovative system that provides the ability to offer unlimited flexibility and customization for almost any customer's needs.  The same hardware can be reused along with a new software package, providing a new service the customer will need in the future.  Examples of the type of functions that can be performed are listed below

ACD

• The next generation of ACDs for various switches and PBXs.  Using the tools provided with the TM-2000 IP ACD, organizations will be able to find an ideal balance between staffing priorities and budget controls to deliver the ultimate goal:  optimal customer service at the lowest cost.  Includes Skills-Based Agent Routing

Auto Attendant

• When the TM-2000 IP Platform is used as a buffer for operator attendant consoles, it is possible to handle the same amount of calls with half as many operators

Call Router

• When used as a Call Router, the TM-2000 IP Platform greatly improves the call flow in a Call Center.  Includes Fax Router and Skills-based Agent Router

TM-2000 IP Supervisory Listen & View

• Use with any of the TM-2000 ACD to allow the supervisor of agents to view real-time data on call handling statistics such as total ACD and non-ACD calls and state and status duration.  Voice and real-time screen shots are visible on the supervisor's PC, without disturbing the agent's work. 

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Switch Type:

DMS-100 DMS-500 SL-100 MSL-100 CS 1000 CS 2000 CS 2100 Lucent Siemens Meridian Option 11-80 Lucent G3 Siemens 9000 Series