TM-2000 Multi-Purpose ACD Platform

The TM-2000 Multi-Purpose ACD Platform provides feature-rich IVR, ACD, and other call completion functions for the Department of Defense and many large organizations in the commercial world. Some of the functions that the TM-2000 Multi-Purpose ACD Platform can provide include:

• A multi-skilled, feature-rich ACD is now economically feasible on the MSL-100 with as many agents as an organization needs.

• Flexible IVRs. Calls coming into the System can be directed to the proper people based upon questions the system asks the caller. Thus, an organization can publish one telephone number for all services provided by the organization.

• Calls coming into the System can be routed based upon the phone number the caller dialed. Thus, an organization can publish a separate telephone number for each service. Or, this can be combined with the IVR functions, if necessary, so that an organization can publish one number for all services, but not a separate phone number for each service.

• CRM (customer relationship management) software pops. For those agents working a help desk or an appointment desk, for instance, the Platform can pop the information for the caller’s record based upon caller ID, information entered by the caller in the IVR, or the skill / queue chosen by the caller.

For more information on this product, contact a T-Metrics sales associate or download the PDF documentation.