TM-2000 IP Supervisor Monitoring Position

Supervisor Monitoring of Agents

T-Metrics provides the first fully integrated service observation position for the supervision of agents.

The TM-2000 IP Supervisor Monitoring Position allows the supervisor to view real-time data on call-handling statistics like total ACD and non-ACD calls and state and status duration. Also, at a click of a button, the supervisor can hear and view the activity of any of the agents (NOTE: Each monitored agent must have a T-Metrics Agent TAP, SoftPhone or Console at his/her position)

The Supervisor Monitoring Position will fully automate the supervisory process, lessen­ing the time and effort needed by the supervisor to maintain a high quality level of call handling.

For more information on this product, contact a T-Metrics sales associate or download the PDF documentation.