PhoneGroups™ Supervisor Module

Supervisor Monitoring of Operators

T-Metrics provides the first fully integrated service observation position for the supervisor of operator attendant consoles.

The PhoneGroups Supervisor Module allows the supervisor to view real-time data on call-handling statistics like average call answer time and call duration. At a click of a button the supervisor can hear and view the activity of any of the operators.

The Supervisor Module will fully automate the supervisory process, lessening the time and effort needed by the supervisor to maintain a high quality level of call handling.

For more information on this product, contact a T-Metrics sales associate or download the PDF documentation.