PhoneGroups™ MCA Console
For the Nortel M2616 with MCA Serial Port Adapter
The PhoneGroups™ MCA Console allows operators to assist callers more quickly with an even higher level of customer service. The Console automates the steps the operator regularly performs, lessening the time and effort needed to perform routine operations.
The available features include:
• Quick name look-ups
• Various search options of multiple databases for callers who can provide only minimal details about the person he/she is trying to reach
• The TAP Box allows recording of calls and pre-recorded standard greetings to deliver consistent and professional first impressions to callers.
For more information on this product, contact a T-Metrics sales associate or
download the PDF documentation. 