PhoneGroups™ MBS Main Console

The MBS Main Console is a PC-based attendant console for operators in a high volume environment who spend 100% of the time answering calls. The Console automates the steps that the operator regularly performs, lessening the time and effort needed to perform routine operations.

The available features include:

• quick name look-ups

• various search options of multiple databases for callers who can provide only minimal details about the person he/she is trying to reach

• the Information Directory; and call reports

• The TAP Box allows recording of calls and pre-recorded standard greetings to deliver consistent and professional first impressions to callers

For more information on this product, contact a T-Metrics sales associate or download the PDF documentation.