PhoneGroups™ IP Operator Attendant Console for CS 2000 / 2100

T-Metrics combines its powerful PC-based PhoneGroups™ Operator Console Software with the Nortel IP Phone 2004, allowing operators to assist callers more quickly with an even higher level of customer service.

The PhoneGroups™ IP Operator Attendant Console, a Nortel Compatible Product, automates the steps the operator regularly performs, lessening the time and effort needed to perform routine operations.

The available features include:

• Quick name look-ups

• Various search options of multiple databases for callers who can provide only minimal details about the person he/she is trying to reach

• The Information Directory

• Call reports

• Recording of calls (requires TAP Box)

• Pre-recorded standard greetings to deliver consistent and professional first impressions to callers (requires TAP Box)

The Information Directory can also be incorporated into the PC interface to further increase productivity and decrease response time.

For more information on this product, contact a T-Metrics sales associate or download the PDF documentation.