PhoneGroups™ IP Operator Attendant Console for CS 1000
T-Metrics combines its powerful PC-based PhoneGroups™ Operator Console Software with a PC USB headset - no other equipment needed - to allow operators to assist callers more quickly with an even higher level of customer service.
The PhoneGroups™ IP Console for CS 1000, a Nortel Compatible Product, automates the steps the operator regularly performs, lessening the time and effort needed to perform routine operations.
The available features include:
• Quick name look-ups
• Various search options of multiple databases for callers who can provide only minimal details about the person he/she is trying to reach
• The Information Directory
• Recording of calls
• And pre-recorded standard greetings to deliver consistent and professional first impressions to callers.
For more information on this product, contact a T-Metrics sales associate or
download the PDF documentation. 