The TM-2000 IP Platform

The "Next Generation" ACD for Call Centers

The TM-2000 IP ACD / Call Center is designed to be the primary point of contact your organization has with its callers, providing a quick and efficient method to obtain the person in your organization who is most qualified to handle callers’ needs.

The TM-2000 IP ACD / Call Center’s technology is a high performance, integrated, open system. It is client-server oriented to allow for scalability and flexibility. The system Server connects to a TCP/IP network using a 1000 or 100 Base-T Network Interface Card (NIC). Software clients can reside on your LAN, your WAN, your Intranet or if desired, even over the Internet. The TM-2000 IP Call Center architecture is fully distributable, allowing it to spread computing tasks among available processors to make the best use of all the resources within a call center. The unique part of the TM2000 ACD is that we use an existing switches current software release, phones (analog, digital or IP) and wiring.

The TM-2000 integral parts consist of Agents (representatives who answer the calls), Supervisors (people who manage the personnel and call flow), and hardware and software to distribute calls to the appropriate Agents. Agents use a PC to make them self available, make inquiries and look up information for the caller. Call and agent screen recording, along with agent greeting are just a few of the advanced agent features available. Your organization will be able to find an ideal balance between staffing priorities and budget controls to deliver your ultimate goal: optimal customer service at the lowest cost.

The TM-2000 IP Platform is modifiable to create a solution for almost any environment. Small or large, and can run multiple applications in a single hardware package or distributed across multiple servers and or locations.

If you have, a multi-location environment the TM-2000 Multi-Purpose ACD Platform Call Center allows agents...

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