Healthcare

T-Metrics understands the specialized call routing and call handling needs of healthcare departmental agents and attendants. As a Health Level 7 (HL7) Organizational Member, T-Metrics also recognizes the importance of a comprehensive framework and protocol specifications for health care data.

TM-2000 IP Platform

The T-Metrics TM-2000 IP Platform is an innovative single platform system that enhances the capabilities of the telephone switch to offer unlimited flexibility and customization to healthcare needs. Examples of the type of functions available through the TM-2000 IP Platform and optional modules are:

• ACD for Call Centers

• Auto Attendant

• Real-Time Supervisory Data

• Reports

• Automatic Agent Greetings*

• Interactive Voice Response (IVR)*

• Agent CTI Screen Pops*

• Call Recording and Monitoring*

PhoneGroups™ PC Consoles

T-Metrics PhoneGroups™ PC Consoles provide the tools necessary for healthcare Attendants. T-Metrics integrates staff and patient databases with PhoneGroups™ PC Consoles to enhance the call processing speed and accuracy of health care attendants. Examples of the type of functions available through T-Metrics PC Consoles and optional modules are:

• Call Recording

• Automatic Attendant Greetings

• Historical Reports

• Phonetic Database Searching

• Real-Time Supervisory Data*

• Call Monitoring*

• Busy Lamp Field Server*