Education

T-Metrics understands the varied call routing and call handling needs of departmental agents and attendants in higher, secondary, and primary education.

From tightly integrated PC Console student and employee directory searches to complex, departmental call based routing applications, our highly skilled sales staff and project managers can tailor a solution that fits your needs.

TM-2000 IP Platform

The T-Metrics TM-2000 IP Platform is an innovative single platform system that enhances the capabilities of the telephone switch to offer unlimited flexibility and customization to education needs. Examples of the type of functions available through the TM-2000 IP Platform and optional modules are:

• ACD for Call Centers

• Auto Attendant

• Real-Time Supervisory Data

• Reports

• Automatic Agent Greetings*

• Interactive Voice Response (IVR)*

• Agent CTI Screen Pops*

• Call Recording and Monitoring*

PhoneGroups™ PC Consoles

T-Metrics PhoneGroups PC Consoles provide the tools necessary for Attendants in the education field. T-Metrics integrates faculty, staff and student databases with PhoneGroups PC Consoles to enhance the attendant call processing speed and accuracy. Examples of the type of functions available through T-Metrics PC Consoles and optional modules are:

• Call Recording

• Automatic Attendant Greetings

• Historical Reports

• Phonetic Database Searching

• Real-Time Supervisory Data*

• Call Monitoring*

• Busy Lamp Field Server*