About T-Metrics, Inc.

T-Metrics, Inc., a Nortel Developer Partner, has developed many niche products for the telephony industry during its more than 15-year history. The Company is known for delivering the finest PC-based Attendant Consoles into the market, which seamlessly integrate an organization's telephone lines with its directories, and for providing the best customer service in the industry.

The Company is currently delivering the next generation of IP-based call center products into the market, which smoothly integrate into an organization's current TDM switch. This means an organization can upgrade to the next generation IP call center without changing from the current switch to a Voice-over-IP switch.

The T-Metrics TM-2000 IP ACD Call Center is designed to be the primary point of contact an organization has with its callers, providing a quick and efficient method to obtain the person in the call center who is most qualified to handle the callers' needs. Its integral parts consist of agents (representatives who answer the calls), supervisors (people who manage the personnel and call flow) and the hardware and software to distribute the calls to the appropriate agents. By using the tools provided in the TM-2000 IP ACD Call Center, an organization will be able to find an ideal balance between staffing priorities and budget controls to reach the ultimate goal: optimal customer service at the lowest cost.

The Company currently provides its call center and operator products to users of the DMS-100, SL-100, CS 1000, CS 2000, CS 2100, Meridian 1 option 11-81, and Lucent 5ESS.

T-Metrics has a worldwide customer base which includes many different kinds of organizations such as state and local governments, colleges and universities, hospitals, banks, small and large corporations and the military. T-Metrics is located in Charlotte, North Carolina, USA.

Click picture to see T-Metrics' Outstanding Performance Rating.